Privacy Policy

Effective date: 24 October 2026 · Last updated: 24 October 2026

This Privacy Policy explains how Fruitlink Technologies Private Limited ("Fruitlink", "we", "us", "our") collects, uses, shares and protects personal data when you visit our websites (fruitlink.in and fruitlinktech.in), use our fleet management software and mobile apps, buy juice from a machine running our software, or receive messages from us by WhatsApp, email, Telegram or SMS.

1. Our role

We sell juice vending machines, supply fruit, and provide cloud software ("the Platform") that machine operators (our "Customers") use to run their machines.

• For our own website visitors, enquiries, Customers' account holders and our own business contacts, Fruitlink decides how data is used.
• For data about a Customer's own staff and the people who buy juice from that Customer's machines, the Customer decides how it is used and Fruitlink processes it on the Customer's behalf and on its instructions.

2. Data we collect

3. How we use data

• To provide, operate, secure and support the Platform, machines and apps.
• To process sales, payments and refunds, and send receipts and refund updates.
• To send operational notifications: machine faults and alerts, stock and maintenance alerts, daily summaries and monthly reports.
• To verify field-staff attendance and machine visits (location and photos).
• To reply to enquiries and provide customer support.
• To bill our Customers for their subscription.
• To improve our products, prevent fraud and misuse, and meet legal, tax and accounting obligations.

We do not sell personal data, and we do not use it for third-party advertising.

4. WhatsApp and other messaging

• We send WhatsApp messages using the official WhatsApp Business Platform provided by Meta. We only message people who have agreed to receive them – for example, a Customer adding their staff as alert recipients with their consent, or a buyer requesting a receipt.
• Messages are limited to service and account information (alerts, summaries, reports, receipts and refund updates). We do not send promotional messages without separate consent.
• You can stop WhatsApp messages at any time by replying STOP, or by asking the Customer or us to remove your number.
• When you message us on WhatsApp, Meta processes the message as described in the WhatsApp Privacy Policy.

5. Legal basis

We process personal data with your consent, or for legitimate uses permitted by law, such as performing a contract or purchase you asked for, providing a service you requested, meeting legal obligations, and preventing fraud. Where we rely on consent, you can withdraw it at any time; this does not affect processing already done.

6. Who we share data with

We share personal data only as needed to run our services, with:

• The Customer who operates the machine or account the data relates to.
• Service providers who process data for us under contract: cloud hosting and database providers, email delivery providers, messaging providers (Meta/WhatsApp, Telegram, SMS gateways) and payment providers.
• Authorities where required by law, or to protect rights, safety and security.
• A buyer or successor in a merger or sale of our business, subject to this Policy.

7. Where data is stored

Our main database is hosted in India. Some service providers (for example messaging and email providers) may process data in other countries. Where that happens, we use reputable providers with appropriate safeguards, in line with applicable law.

8. How long we keep data

• Account and user data: while the account is active, then deleted or anonymised within 90 days of closure, unless the law requires longer.
• Transaction, billing and tax records: as long as required by tax and accounting laws (generally 8 years).
• Message logs and delivery status: up to 12 months.
• Check-in locations and visit photos: up to 12 months, or as the Customer instructs.
• Website enquiries: up to 24 months after our last contact.

9. Security

We use encryption in transit (HTTPS/TLS), access controls based on roles and permissions, separation of each Customer's data, audit logs and encrypted backups. No system is completely secure, but we work to protect your data and will notify affected people and authorities of a personal data breach as required by law.

10. Your rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you can:

• ask what personal data we hold about you and how it is used;
• ask us to correct, complete, update or delete it;
• withdraw consent and stop messages;
• nominate another person to exercise your rights if you are unable to; and
• raise a complaint with us and, if unresolved, with the relevant data protection authority.

If your data is held on behalf of a Customer (for example as their staff member or juice buyer), you may also contact that Customer directly; we will help them respond.

Deleting your data

Email support@fruitlink.in with the subject "Data deletion request" and the phone number or email linked to your data. We will confirm and complete the request within 30 days, except for records we must keep by law.

11. Children

Our software and messaging services are meant for businesses and adults. We do not knowingly collect personal data from children for these services. If you believe a child's data has been given to us, contact us and we will delete it.

12. Cookies

Our websites use only essential cookies and similar storage needed for login sessions, security and basic functionality. We do not use advertising cookies.

13. Changes to this Policy

We may update this Policy from time to time. The latest version will always be on this page with its "Last updated" date. Significant changes will be notified to Customers.

14. Grievance Officer & contact